Terms and Conditions

Gpoint is an online marketplace that connects independent sellers with buyers. We provide listing, checkout, payment processing, order management, and related tools. Except where we explicitly state otherwise, Gpoint is not the seller of products listed on the Platform.

Product descriptions, pricing, availability, fulfilment, and after-sales support for a given item are primarily the responsibility of the seller offering that item, subject to these Terms and any applicable law.

You must be at least 18 years old and capable of entering into a binding contract to use the Platform. You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account.

You agree to provide accurate, current, and complete information when registering and to update it as needed. We may suspend or terminate accounts that contain false information, pose a security risk, or violate these Terms.

When you purchase on the Platform, you enter into a contract directly with the seller for the product(s) ordered. Gpoint facilitates the transaction, including payment collection through our payment partners.

Prices are shown in the seller’s currency unless stated otherwise. Shipping quotes displayed at checkout are estimates based on seller-defined zones and may not include import duties, taxes, or customs charges applicable in your destination country. You are responsible for such charges where required by law.

You must provide a valid delivery address and review your order before payment. Because each seller is checked out separately, your cart may result in multiple orders and payments.

Refund and return policies may vary by seller and product type. Where a refund is approved, processing may be handled through our payment provider in accordance with applicable payment network rules.

• Do not use the Platform for fraudulent purchases or chargeback abuse.
• Report order issues promptly through your account or our support channels.
• Inspect deliveries on receipt and follow the seller’s or Platform’s dispute process for damaged or incorrect items.

To sell on the Platform you must complete seller onboarding, including identity and payout setup through Stripe Connect or another payment service we designate. You authorise us to share necessary information with payment providers and to deduct applicable platform fees from transactions.

You represent that you have the right to sell listed products, that listings are accurate and lawful, and that you will honour orders in a timely manner. You are responsible for product quality, packaging, shipping, customs documentation where applicable, and customer service relating to your sales.

You must maintain adequate inventory, comply with consumer protection and product safety laws in the markets you ship to, and not list prohibited or restricted items. We may remove listings, withhold payouts, or suspend seller accounts for policy violations, legal risk, or poor buyer experience.

• Platform fees and payment processing fees are disclosed during onboarding or in seller settings.
• You are the merchant of record for your sales unless we expressly agree otherwise in writing.
• Tax registration and remittance obligations are your responsibility unless we state otherwise.

Payments are processed by third-party payment providers (including Stripe). By paying or receiving payouts through the Platform, you also agree to the applicable terms of those providers.

We do not store full payment card details on our servers. Failed payments, disputed charges, and reversed transactions may affect order status and seller payouts in accordance with payment provider rules and our policies.

You agree not to:

• Violate any applicable law or third-party rights.
• List or sell counterfeit, stolen, illegal, or prohibited goods.
• Upload malware, scrape the Platform without permission, or interfere with its operation.
• Harass other users, post false reviews, or manipulate ratings or search results.
• Circumvent fees, payment flows, or access controls.
• Use the Platform for unsolicited marketing or spam.

The Platform, its branding, software, and content we provide are owned by Gpoint or its licensors and are protected by intellectual property laws. You may not copy, modify, or distribute Platform materials except as permitted by these Terms or with our written consent.

Sellers grant Gpoint a non-exclusive, worldwide licence to use product images, titles, and descriptions for the purpose of operating, marketing, and displaying the marketplace.

The Platform is provided on an “as is” and “as available” basis. To the fullest extent permitted by law, Gpoint disclaims warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee uninterrupted or error-free service.

Gpoint is not liable for seller conduct, product defects, delivery delays caused by carriers, or events outside our reasonable control. Our total liability to you for claims arising from or related to the Platform shall not exceed the greater of (a) the fees you paid to us in the twelve months before the claim or (b) one hundred US dollars (USD 100), except where such limitation is prohibited by law.

You agree to indemnify and hold harmless Gpoint, its affiliates, and their officers and employees from claims, losses, and expenses (including reasonable legal fees) arising from your use of the Platform, your listings or purchases, your breach of these Terms, or your violation of any law or third-party rights.

We may suspend or terminate your access at any time for violation of these Terms, fraud prevention, legal compliance, or operational reasons. You may stop using the Platform at any time. Provisions that by nature should survive termination will remain in effect.

We may update these Terms from time to time. We will post the revised version on the Platform and update the “Last updated” date. Material changes may also be notified via email or an in-app notice where appropriate. Continued use after changes take effect constitutes acceptance of the revised Terms.

These Terms are governed by the laws applicable to Gpoint’s place of business, without regard to conflict-of-law rules. You agree to attempt to resolve disputes informally by contacting us first. If a dispute cannot be resolved informally, it shall be submitted to the competent courts or tribunals of that jurisdiction, unless mandatory consumer protection laws in your country require otherwise.

Questions about these Terms may be submitted through the Platform support page or by email to the contact address published on gpointapp.com.